At Antalya Implant, we are committed to protecting the privacy of individuals who visit our website, contact us, request an online consultation, book an appointment, or inquire about our services. This Privacy Policy explains what personal data we collect, how we use it, when we may share it, how long we retain it, and what rights individuals have in relation to their personal data.

This Privacy Policy applies to our website, contact forms, WhatsApp communications, email correspondence, online consultation requests, cookies, and other digital communication channels operated by Antalya Implant.

1. Data Controller

For the purposes of applicable data protection laws, the data controller is:

Legal Entity Name: [Official Company / Clinic Name]
Brand Name: Antalya Implant
Address: [Full Address]
Email: [Email Address]
Phone: [Phone Number]
Tax Number / Registration Number: [If applicable]

2. Personal Data We Collect

Depending on how you interact with us, we may collect and process the following categories of personal data:

2.1 Identity and contact information

Your name, surname, phone number, email address, country, city, preferred communication language, and communication history.

2.2 Appointment and inquiry information

Your appointment requests, availability details, treatment interests, messages submitted through forms, consultation requests, and questions related to treatment, pricing, or service processes.

2.3 Health-related information

Where you choose to share such information with us, we may process dental photographs, panoramic X-rays, treatment history details, health declarations, and other information relating to your oral and dental condition for consultation or treatment planning purposes.

2.4 Technical data

Your IP address, browser type, device type, operating system, referral source, pages visited, visit date and time, usage data, server logs, and cookie identifiers.

2.5 Marketing and communication preferences

Your newsletter preferences, promotional consent records, cookie preferences, and related communication permissions.

3. How We Collect Personal Data

We may collect personal data through the following channels:

• Contact, appointment, and consultation forms on our website
• WhatsApp, phone calls, email, and live chat communications
• Upload fields for photos, documents, and X-rays
• Cookies, tracking technologies, and analytics tools
• Social media communication tools and lead forms
• Direct communication during patient coordination processes

4. Purposes of Processing Personal Data

We may process your personal data for the following purposes:

• To respond to your inquiries and communicate with you
• To schedule, manage, and confirm appointments
• To carry out online pre-assessment and treatment suitability review
• To provide information regarding treatment options, patient coordination, travel planning, accommodation, or transfer arrangements where relevant
• To prepare quotations, treatment plans, or service-related information upon your request
• To operate, maintain, improve, and secure our website and digital infrastructure
• To monitor service quality and improve operational efficiency
• To comply with legal and regulatory obligations
• To carry out marketing, remarketing, or campaign communication activities where permitted and, where required, based on your consent

5. Legal Bases for Processing

We process personal data on one or more of the following legal bases, depending on the nature of the interaction and the applicable law:

• Your explicit consent
• The necessity to take steps at your request prior to entering into a contract or to perform a contract
• Compliance with legal obligations
• The establishment, exercise, or defense of legal claims
• Our legitimate interests, provided these do not override your fundamental rights and freedoms
• In the case of health-related data, where processing is necessary for health-related service coordination, consultation, or other permitted purposes under applicable law, subject to appropriate safeguards

6. Health Data and Online Consultation

If you send us photographs, X-rays, medical background details, or information relating to your dental condition, such information may be processed for the purpose of online pre-evaluation, treatment planning, and communication regarding suitable service options.

This type of data will be:

• Accessed only by authorized personnel or service providers on a need-to-know basis
• Protected by appropriate technical and organizational safeguards
• Used only for the purposes relevant to your request
• Retained only for as long as necessary to fulfill the purpose or comply with legal obligations

7. Sharing of Personal Data

Where necessary and proportionate, we may share personal data with:

• Authorized clinic personnel and patient coordination teams
• IT, hosting, CRM, email, form processing, and cloud service providers
• Analytics, website security, and performance monitoring providers
• Advertising and marketing service providers, where applicable
• Legal, financial, and professional advisors
• Competent public authorities, courts, regulators, or law enforcement agencies where required by law

We do not disclose personal data beyond what is necessary for the relevant operational, legal, or contractual purpose.

8. International Data Transfers

Some of the service providers we use may process personal data outside your country of residence, including outside Türkiye or the European Economic Area.

Where international data transfers occur, we take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws and with appropriate safeguards, which may include:

• Transfers to jurisdictions recognized as providing an adequate level of data protection
• Contractual safeguards with relevant service providers
• Other lawful transfer mechanisms available under applicable law
• Explicit consent where required and appropriate

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, operational, and evidential requirements.

Retention periods are determined by considering:

• The duration of the service or communication relationship
• Legal obligations and compliance requirements
• Possible dispute resolution and evidentiary needs
• Security and technical logging requirements
• Whether consent has been withdrawn, where processing was based on consent

Once retention is no longer necessary, personal data is deleted, destroyed, or anonymized in accordance with applicable law.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Ensure the website functions properly
• Remember user preferences
• Analyze traffic and website usage
• Improve performance and user experience
• Support advertising and remarketing activities where applicable

Cookies may include:

10.1 Strictly necessary cookies

These are essential for the operation of the website and cannot be switched off in our systems.

10.2 Performance and analytics cookies

These help us understand how visitors interact with the website and improve site performance.

10.3 Functionality cookies

These allow the website to remember choices such as language preferences and improve user experience.

10.4 Advertising and targeting cookies

These may be used to deliver relevant advertisements, measure campaign effectiveness, or support remarketing activities.

You may manage your cookie preferences through our cookie banner, consent management tools, or your browser settings. Where required by applicable law, non-essential cookies will only be used with your consent.

11. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction. These measures may include access controls, authentication procedures, infrastructure security, service provider oversight, internal limitation of access, and monitoring of systems.

While we take appropriate precautions, no method of internet transmission or electronic storage is entirely secure. Therefore, absolute security cannot be guaranteed.

12. Your Rights

Subject to the applicable data protection laws, you may have the right to:

• Request confirmation as to whether we process your personal data
• Request access to your personal data
• Request correction of inaccurate or incomplete personal data
• Request deletion or erasure of personal data where legally applicable
• Request restriction of processing in certain circumstances
• Object to certain types of processing
• Withdraw your consent at any time where processing is based on consent
• Request data portability where applicable
• Request information regarding third parties to whom your data has been disclosed
• Lodge a complaint with a relevant supervisory authority where permitted by law

13. How to Exercise Your Rights

If you wish to exercise your rights or submit a privacy-related request, you may contact us using the details below:

Email: [Privacy / Data Protection Email Address]
Postal Address: [Full Address]
Subject Line: Privacy Request / Data Protection Request

To help us process your request efficiently, please include:

• Your full name
• Your contact details
• A description of your request
• Any relevant page, form, or communication reference
• Information reasonably necessary to verify your identity

We will assess and respond to your request in accordance with applicable legal requirements.

14. Third-Party Links

Our website may contain links to third-party websites, social media platforms, external booking systems, or communication tools. We are not responsible for the privacy practices of such third parties. We recommend reviewing the privacy policies of any external websites or services you use.

15. Children’s Privacy

Our website is not directed to children as a primary audience. Where the processing of a child’s personal data is involved, such processing will be carried out in accordance with applicable law and, where required, with parental or legal guardian authorization.

16. Marketing Communications

Where you have given consent to receive marketing or promotional communications, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations, operational processes, website technologies, or service model. The latest version will always be published on this page. Where appropriate, significant changes may also be communicated through other suitable channels.

18. Contact Us

If you have any questions about this Privacy Policy or about how we process your personal data, please contact us:

Antalya Implant

info@antalya-implant.com